Refund policy

PARFUM GUYS RETURN & REFUND POLICY

RETURNS

Parfum Guys accepts eligible returns within 30 days of confirmed delivery.

To qualify for a return, the item must be unopened, unused, and in its original condition with all original manufacturer packaging.

For health, safety, and product-integrity reasons, fragrances that have been opened, unsealed, sprayed, used, altered, or damaged after delivery are FINAL SALE and cannot be returned.

A change of preference, dislike of a fragrance, or concerns regarding scent profile, projection, performance, or longevity do not qualify an opened or used fragrance for return.

Customers are responsible for return shipping costs on eligible change-of-mind returns. Original shipping charges are non-refundable.

All returns are subject to inspection before a refund is approved.

SHIPPING DAMAGE CLAIMS

Shipping damage is handled separately from our standard return policy.

If an order arrives broken, leaking, or otherwise damaged during transit, the customer must contact Parfum Guys within 48 hours of confirmed delivery.

The customer must retain the product, shipping carton, shipping label, packing materials, and all original packaging while the claim is being reviewed.

Parfum Guys may require clear photographs and/or video showing:

The exterior shipping carton
The shipping label
Interior packing materials
The product and its original packaging
The specific damage or leakage

Submitting a claim does not automatically guarantee a refund or replacement.

Parfum Guys will review the circumstances of each shipping damage claim and may, at our discretion and as appropriate, provide a replacement, store credit, refund, or require the merchandise to be returned for inspection.

Do not discard, use, alter, or further damage merchandise while a claim is under review. Failure to retain the item and packaging or provide requested documentation may result in the claim being denied.

Damage occurring after confirmed delivery, including damage caused by improper handling, storage, use, or opening of the product, is not covered.

INCORRECT ITEMS

If Parfum Guys sends an incorrect item, please contact us within 7 days of delivery.

The item must remain unopened and unused. Parfum Guys will provide instructions for correcting the order and will cover applicable return shipping costs when the error was ours.

RETURN INSPECTION

All returned merchandise is inspected.

Parfum Guys may refuse a return or reduce or deny a refund if merchandise is returned opened, used, sprayed, altered, damaged, incomplete, substituted, or in a condition different from when it was originally shipped.

We reserve the right to deny returns, refunds, credits, or replacements in cases of suspected fraud, product substitution, return abuse, policy abuse, or misrepresentation of product condition.

FINAL SALE

Opened or used fragrances, samples, decants, promotional items, giveaway items, and merchandise specifically marked FINAL SALE are not eligible for return except where otherwise required by applicable law.

RESTOCKING FEE

Eligible returns made due to a change of mind, customer ordering error, or other reason not caused by Parfum Guys may be subject to a 15% restocking fee, which will be deducted from the approved refund.

Restocking fees do not apply to verified shipping damage, incorrect merchandise sent by Parfum Guys, or other fulfillment errors caused by Parfum Guys.

Opened, sprayed, used, altered, or otherwise ineligible merchandise is not subject to a restocking fee because such merchandise is not eligible for return.